FAQS & POLICIES
1. REFUNDS & EXCHANGES
If you are unhappy with your purchase, items may be returned or exchanged within 14 days of receipt. Before returning an item, please contact us to get the return process started. The returned item must be sent in its original, new condition and receipt of purchase. We cannot refund shipping charges on returned items. Customer is responsible for shipping costs related to a returned or exchanged item.
2. SHIPPING & HANDLING
We ship USPS Priority Mail with delivery confirmation/tracking and with included $50 insurance coverage at a flat rate shipping cost of $10 USD. Each item is hand crafted and processed in the order it is received. We do our best to send out all orders within 14 business days once the order is made and payment received. If for any reason an item will take longer, you will be notified. Please contact us at firstname.lastname@example.org regarding any international shipping inquiries.
We cannot refund for lost or stolen packages and are not responsible for items not received due to an incorrect shipping address. If you suspect your package has gone missing or lost, we'll do our best to open a claim with USPS. Please understand though that we cannot offer a replacement or refund for lost or stolen mail. Tytin Jewelry is not responsible for lost, missing, stolen, or damaged parcels. Please be sure to mail your items to a safe address.
We are based in Chicago, IL and must charge a 10.25% sales tax for any orders shipped to IL state.
Are you a Chicago local and would like to arrange a pick up? Enter CHITOWNPICKUP at checkout and email email@example.com to arrange a pick up. Our studio is located at 1806 W. Greenleaf Ave. Chicago, IL 60626.
3. REPAIRS ON JEWELRY PIECES
We will repair jewelry pieces within 14 days of purchase. There is no charge within the 14 days as long as it is a minor repair due to normal wear and tear or there is a quality defect. Please note, customer is responsible for shipping charges related to repair items. After 14 days, your repair may be subject to a small materials and labor charge that is determined on a case-by-case basis. Please contact us for repair inquiries.
4. MATERIALS & JEWELRY CARE
Silver and bronze develop a natural patina over time when exposed to oxygen, moisture, and oils from the skin. It is completely natural and harmless. Bronze/Brass metal can develop that greenish-blackish coloring on the skin, but again it is completely harmless and will come off with washing. The severity of the coloring completely depends on the person and affects people differently. People with drier skin or wearing it during drier/colder weather conditions lessens the chance of this happening. If it is bothersome, you can always apply a layer of clear nail polish on the areas that come in contact with your skin (i.e. on the inside of rings). Just know though that this is not a permanent solution and it would need to be reapplied.
To delay the patina process, store your jewelry in an air tight container when you are not wearing them. Also try to keep contact between your jewelry and soaps/lotions/chemicals/water to a minimum, and remove your jewelry before bathing, swimming, and washing your hands. You can always restore your jewelry's luster by wiping it with a soft, lint-free polishing cloth. You can also give your jewelry a deeper clean by gently scrubbing it with a soft bristle toothbrush and a mixture of warm water and mild dish washing detergent. Pat dry and wipe with a lint-free polishing cloth.
Every piece of Tytin Jewelry is handcrafted. We make every effort to ensure the colors and measurements are accurate and consistent, but due to the handmade nature of each item, there may be very slight variations.