FAQS & POLICIES
1. CANCELLATION & REFUND POLICY
If you need to cancel your class, please let us know one week prior to the classes's start date and you will be refunded the class cost minus a $10 processing fee. If you need to cancel within the one week prior of start date, you will be refunded 50% of the class cost. You may opt to receive studio credit in lieu of a refund as well that may be used towards another class or studio time. No refunds are given if the class is dropped after its start date. Please know, all funds are used towards class supplies and paying our teachers fairly. If you think you may end up missing a few classes, we're happy to help coordinate whatever we can to make those times up for you.
Classes may be cancelled when enrollment minimums are not reached. Cancellations begin approximately 1 week prior the first scheduled class date. In the event of a cancellation, students will be notified and will receive a full refund.
*If you purchased through Coursehorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please contact Coursehorse here.
2. MISSED CLASSES & SWITCHING CLASSES
For multi week classes, any missed classes must be made up during the duration of your enrolled class. You can utilize open studio time or possibly sit in during another class if available. Please coordinate makeup time with your instructor.
For one day workshops, switching to a different date may be possible. If you need to switch to a different date, please let us know your preferred date at firstname.lastname@example.org. To ensure fair enrollment for all, you will be put on a waiting list up to one week prior that workshop date. We will notify you a week in advance of the date whether there is space or it is full. Please note, workshops get updated a month or two in advance. So if you don't see a next available date for your workshop, please be patient. When the next date is posted, just send us an email again letting us know you'd like to be put on the waiting list. If you prefer not to reschedule, please read above for our cancellation and refund policy.
Students should show up in comfortable clothing, not too billowy or loose, close toed shoes, and any long hair tied back. Jewelry making is a hands-on (sometimes dirty) activity. Wear clothing that will protect you, that you feel comfortable in, and that you're not afraid to get a lil' messy in. Jewelry can also be very tiny. If you use reading glasses or any type of corrective eye wear, you may want to bring it along.
4. COMING TO CLASS
Unless otherwise noted, materials and tools will be provided for your class. If you would like, feel free to bring with you a notebook and pen to take notes and snacks to keep you fueled! We understand working on an empty stomach is no fun.
5. USE THE STUDIO
All new students and members must read and sign our Safety & Waiver policy. You can sign the form when you arrive at the shop/studio. Please read here.
6. REFUNDS & EXCHANGES OF ITEMS
If you are unhappy with your purchase, jewelry pieces may be returned or exchanged within 14 days of receipt. Jewelry making supplies may be returned within 7 days of receipt as long as they have not been used. We are unable to accept returns of worn, used or damaged items. Before returning an item, please contact us to get the return process started. The returned item must be sent in its original, new condition and receipt of purchase. We cannot refund shipping charges on returned items. Customer is responsible for shipping costs related to a returned item.
7. SHIPPING & HANDLING OF JEWELRY ITEMS
We ship USPS Priority Mail with delivery confirmation/tracking and with included $50 insurance coverage at a flat rate shipping cost of $7.50 USD. Each item is hand crafted and processed in the order it is received. We do our best to send out all orders within 14 business days once the order is made and payment received. If for any reason an item will take longer, you will be notified. Please contact us at email@example.com regarding any international shipping inquiries.
We cannot refund for lost or stolen packages and are not responsible for items not received due to an incorrect shipping address. If you suspect your package has gone missing or lost, we'll do our best to open a claim with USPS. Please understand though that we cannot offer a replacement or refund for lost or stolen mail.
We are based in Chicago, IL and must charge a 10.25% sales tax for any orders shipped to IL state.
Are you a Chicago local and would like to arrange a pick up? Enter CHITOWNPICKUP at checkout and email firstname.lastname@example.org to arrange a pick up. Our studio is located at 4825 N. Western Ave. Unit A. Chicago, IL 60625.
8. REPAIRS ON JEWELRY PIECES
We will repair jewelry pieces within 14 days of purchase. There is no charge within the 14 days as long as it is a minor repair due to normal wear and tear or there is a quality defect. Please note, customer is responsible for shipping charges related to repair items. After 14 days, your repair may be subject to a small materials and labor charge that is determined on a case-by-case basis. Please contact us for repair inquiries.
9. MATERIALS & JEWELRY CARE
Silver and bronze develop a natural patina over time when exposed to oxygen, moisture, and oils from the skin. It is completely natural and harmless. Bronze/Brass metal can develop that greenish-blackish coloring on the skin, but again it is completely harmless and will come off with washing. The severity of the coloring completely depends on the person and affects people differently. People with drier skin or wearing it during drier/colder weather conditions lessens the chance of this happening. If it is bothersome, you can always apply a layer of clear nail polish on the areas that come in contact with your skin (i.e. on the inside of rings). Just know though that this is not a permanent solution and it would need to be reapplied.
To delay the patina process, store your jewelry in an air tight container when you are not wearing them. Also try to keep contact between your jewelry and soaps/lotions/chemicals/water to a minimum, and remove your jewelry before bathing, swimming, and washing your hands. You can always restore your jewelry's luster by wiping it with a soft, lint-free polishing cloth. You can also give your jewelry a deeper clean by gently scrubbing it with a soft bristle toothbrush and a mixture of warm water and mild dish washing detergent. Pat dry and wipe with a lint-free polishing cloth.
Every piece of Tytin Jewelry is handcrafted. We make every effort to ensure the colors and measurements are accurate and consistent, but due to the handmade nature of each item, there may be very slight variations.